Love them or hate them, AI chatbots are everywhere. They’re answering customer inquiries, qualifying leads, and even closing sales. But let’s be real, not all chatbot experiences are created equal.
The Good:
24/7 Availability – Never leaving customers on “read.”
Instant Responses – No waiting on hold for hours.
Handles Repetitive Tasks – Frees up human support for complex issues.
The Bad:
Limited Understanding – Ever had a chatbot completely miss your question?
Robotic Conversations – When responses feel anything but human.
Can’t Handle Complexity – Some issues still need real human support.
The Annoying:
Getting stuck in an endless chatbot loop with no way to reach a human.
Generic, copy-paste responses that don’t actually solve the problem.
Pop-ups that interrupt the user experience rather than enhancing it.
Chatbots are evolving fast, but they’re not perfect. What’s YOUR experience?
Do you love them, tolerate them, or avoid them at all costs?
